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Our Newsletter

Terms & Conditions

Making A Purchase:

All products can be located using the menu on the left hand side menu of the screen. If you have a copy of a catalogue, you can enter the product code or description in the "search" box.

When you find a product that you would like to buy, just click "Add to Basket". You will then see everything in your shopping basket. In the unlikely event that it is not in stock, you will be given an expected delivery date.

When you have shopped enough, click on "View Basket" and then the Checkout button. Complete your Debit / Credit card details. Confirm your order details. Your transaction will be processed in a completely secure environment and we will aim to despatch your order the same day (for orders received on weekdays before 2pm stock permitting).

We accept all major credit/debit cards and all payents are either powered by Worldpay or Paypal. You may also order via phone, fax, Royal Mail or Email.

Shipping And Handling
We try to make sure all orders received are shipped on the same day (for orders received on weekdays before 2pm). We have tried to make your shipping choice as easy as possible by charging just £2.95 for the packaging and delivery of any order within the UK. All orders are shipped using first class royal mail. We will also ship Worldwide,
Delivery Schedule
We understand that delivery time is of the utmost importance. Where possible orders are shipped daily. You should expect to wait 1 - 3 days for 1st Class Postage. In the event of an item being out of stock we will notify you if we are unlikely to meet our stated delivery schedule. Our same day despatch target applies to orders placed Monday to Friday before 2pm.
Back Orders
If part of your order is not in stock, we will ship all in stock items and back order the rest for you. We will ship back orders as soon as we receive the stock and will only charge ONE postage fee. Please take note that kit ranges can be advertised before release date so please check the due date clearly stated on each kit description.
Guarantee We guarantee your satisfaction. All our kits are fully guaranteed against defects on a replacement or refund basis.
Reaching Us If you need to reach us, please email us at crossstitch@singersewingcentre.co.uk, alternatively, you can call or Fax on 01983 529696 International +44 (0) 1983 529696 or write to us at Cross Stitch Crazy, Singer Sewing Centre, 20A St Thomas Square, Newport, I.O.W, PO30 1SG United Kingdom
Privacy Policy In order to provide you with the best online shopping experience possible, we need to gather certain pieces of information from you. This information enables us to customise the site in line with your preferences. Rest assured, your privacy and the security of your personal information are our highest priorities.

Use of Information
Our data collection is governed by the rules of the UK's Data Protection Act. We will not allow third parties to access your account or personal information. The information supplied simply enables us to provide the outstanding level of service you should expect of us.

If you are at all unsure about the personal and account information we are holding in your name, simply contact our customer services team using one of the following methods:

Email: crossstitch@singersewingcentre.co.uk
Telephone: 01983 529696
Fax: 01983 529696

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm